23 people asked
"Is the service available outside Italy too?"
The knowledge base does not contain a complete answer to this question.
Review the conversationsAI conversation analytics
Talkia's Customer Intelligence automatically analyses and classifies conversations, requests, intents, outcomes and customer sentiment, and identifies missing content and recurring trends. Compare the data by period, site and chatbot.
Analyse every request and understand what customers need
Beyond the question itself, Talkia automatically identifies and records the intent, topic, constraints and outcome of every conversation.
- Intent
- Product question
- Product interest
- Waterproof jackets
- Constraints
- Size L · under €150
- Stated use
- Hiking
- Sentiment
- Positive
- Category
- Pre-sale
OutcomeProduct added to cart
Turn conversations into Customer Intelligence
Talkia analyses customer requests at scale, identifies trends, needs and recurring topics, and turns every conversation into data you can use to understand your market and improve your business.
Find the customer questions still without an answer
Talkia identifies recurring requests the knowledge base does not cover, helping you discover which content is missing and what information to add.
- Based on real conversations
Talkia analyses the questions your customers actually asked and measures how often they recur in the selected period.
- Content suggested, never changed automatically
Talkia identifies the missing information and suggests what to cover, leaving you in control of your content.
- A knowledge base that keeps improving
Add the missing content and reindex the knowledge base so the AI chatbot can answer future requests.
Ask Talkia: question your customer conversations
Ask a question in your own words: Ask Talkia analyses the conversations and answers, stating the period and the sources it used.
Explore your customer conversation data.
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